Privacy Policy
1. Appointment Policy
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Walk-ins & Appointments: We welcome both walk-in guests and booked appointments. To ensure your preferred time and technician, we highly recommend booking in advance.
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Arrival: Please arrive 5-10 minutes before your scheduled appointment to check in and select your service colors.
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Late Policy: If you are more than 10 minutes late, we may need to reschedule your appointment or shorten the service time to avoid affecting subsequent guests.
2. Cancellation Policy
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Notice: We understand that plans may change. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This courtesy allows us to offer the time slot to other guests.
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No-shows: Repeated no-shows or last-minute cancellations may require a deposit for future bookings.
3. Service Satisfaction & Guarantee
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Satisfaction: Your satisfaction is our priority. If you are unhappy with your service, please let us know immediately before leaving the spa so we can make it right.
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Nail Fixes: We offer a 3-day guarantee on our nail services. If you experience any chipping or issues due to our application, please contact us within 3 days for a complimentary repair.
4. Health & Safety Policy
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Sanitation: Your safety is paramount. All tools are strictly sterilized and sanitized according to health regulations after every single use.
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Health: Please inform our staff of any health conditions, allergies, or sensitivities (especially regarding nail products or essential oils for hair wash) prior to your treatment.
5. Privacy Policy
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Information: We value your privacy. Your personal information, including phone numbers and email addresses, is used solely for appointment reminders and spa updates. We never share your data with third parties.